TERMS AND CONDITIONS


 

DELIVERY OUTSIDE CANADA & USA

Click here fo any order outside of Canada & USA

Take note it is the responsibility of the buyer to ensure the products ordered can be legally imported into the country of destination. The buyer is also required to pay any import taxes, customs duties and other fees related to the transaction. Naturiste is not responsible for additional delays due to customs clearance and is not responsible for products refused by the country of destination. Contact your local customs office for more information before ordering.

International orders are final sales. All correspondence with customers outside Canada will be done by email only.

SHIPPING FEES

Delivery is paid for all online orders below $ 75 after discounts and before taxes (some conditions apply). Shipping fees are calculated according to your shipping address and weight of your order. If the weight exceeds 5 kg, additional charges may apply.

Basic Fee:

Quebec and Ontario: 8.99$
New Brunswick, Prince Edward Island, Nova Scotia, Manitoba: 13.99$
British Colombia, Alberta, Saskatchewan, Newfoundland and Labrador: 16.99$
Yukon, Northwest Territories, Nunavut: 29.99$

Remote areas: additional charges apply and vary depending on weight and region.

Estimating shipping cost:

To know the delivery cost specific to your address, add the products you want to order to your cart. Click on the shopping cart icon at the top right to display your shopping cart. In the section "Estimate Shipping and Tax", enter your delivery country, province and postal code and click on "Get a quote".

 

FREE SHIPPING

At Naturiste.ca we are proud to offer FREE SHIPPING on all online orders of $ 75 or more after discounts and before taxes, and not exceeding 5 kg and meeting the following conditions: the free shipping applies only to main areas of Quebec and Ontario for which we offer the basic delivery fee of $ 8.99 ; Remote areas of Quebec, Ontario and all other provinces and territories will be offered a discount of $ 8.99 on their cost of delivery.

Additional charges apply on orders over 5kg.

 

SHIPPING DELAYS AND TRACKING

Please allow 1 to 2 working days to prepare your order.

Delivery times are normally 1 to 5 working days. Please note that a shipment confirmation email will be sent to you when Naturiste ships your package. This email will display the tracking code that allows you to track your package on the Canada Post website which is our chosen carrier.

In remote areas, additional delivery time may occur. You can always track your package on the Canada Post website.

If Canada Post strikes for more than 24 working hours, our customer service will contact you to determine the most appropriate delivery method for you.

 

IMPORTANT INFORMATION

Naturiste reserves the right to refuse all high-volume retail transactions in order to preserve the health and well-being of consumers and also prevent resales. Wholesale sales must be made in direct contact with the company.

All the donations collected are directly sent to the organisation affiliated with Naturiste. Donations are not taxable and do not count in the total for free shipping. Every donation over 20$ is eligible for a tax receipt. This one will be sent by the organisation at the email adress associated with the order.

 

SOLD OUT/OUT OF STOCK

It is not possible to order a product if it is out of stock. All accepted orders are therefore for the products we can deliver on time, unless there are unforeseen events.

To know the next date of arrival of the desired product that is out of stock, please contact us.

 

PREVENT DELAYING YOUR PACKAGE!

Please follow these instructions to avoid any delay in the shipment of your order:

  1. Shipping and billing addresses must be valid and located in Canada or the United States.
  2. The billing address must be the same as it appears on your credit card statement.
  3. If you are absent during delivery, it will be your responsibility to get your order according to the rules of Canada Post, if necessary.

 

PAYMENT METHODS

Naturiste.ca accepts payments by Paypal, Visa and Mastercard.

  Modes de paiement en ligne

 

We do not accept Interac, cheques, cash, credit cards or international credit cards.

 

SALES TAX

Sales taxes are calculated based on the order shipping address and the provincial and federal laws and rates applicable to your order. It is required by law that the shipping costs are also taxable.

In the case of a refund, we will also refund the amount of taxes paid on the item. The shipping and applicable taxes are not refundable unless the return is linked to a shipping error on our part.

 

RETURN POLICY

We hope that the products you buy from Naturiste.ca help you find your optimal health; otherwise we accept returns within the same time frame as a store purchase, 30 days, provided that the following conditions are met:

  • Packaging is in its original state.
  • You have a copy of the receipt of the transaction including payment.
  • The product has not been consumed or used.
  • If the container has been opened, the product consumed and then found a defect, you can return it after contacting customer service.

 

The cancellation of one or more items ordered that reduces the total before taxes to less than $ 75, or a change of address, can withdraw the right to free delivery.

 

To serve you in the most efficient manner, follow this method to return a product:

  1. Contact Customer Service with our Contact Us form or directly by email at [email protected].
  2. Once the return has been authorized, send the product(s) to the following address by Canada Post:
    Naturiste Inc
    A/S Customer Service
    5900, Henri-Bourassa Blvd W.
    Saint-Laurent, QC, Canada
    H4R 1V9
  3. Once the item is received, we will do the refund. Funds should appear on your statement within 5-10 business days after the refund.

 
Warning: Store purchases cannot be returned by mail; you must return it to a Naturiste store.